Lost in Shipping
Any orders lost during shipping will not be Cassandra Moy's responsibility.
Shipping Responsibility on Returns
The customer is responsible for shipping fees for returns.
All of Cassandra Moy's orders are shipped from Toronto, Ontario.
Cassandra Moy does not guarantee delivery times and does not accept responsibility for late packages. As many items are made-to-order, please allow 3-6 weeks for production and delivery of these items. Due to Covid, these times may be delayed. We can not guarantee timing for this.
The customer is responsible for any charges or penalties that result from incorrect address information submitted by the customer.